Refund policy

Returns & Refunds

We want you to love your dress. If it isn't right, you can return it.

Return Window

You have 30 days from the day your order is delivered to request a return.

How To Start A Return

Email us (address in the footer) with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send anything back before contacting us — parcels without a return request can't be matched to an order.

Condition

Items must be unworn, unwashed, and in their original condition.

Return Postage

Return postage is paid by the buyer. We recommend a tracked service — we can only refund what safely reaches us.

Refunds

Once your return arrives and is checked, we'll refund the full purchase price to your original payment method. Depending on your bank, the refund can take 5-10 business days to appear.

Exchanges

We don't offer direct exchanges. If you'd like a different size or colour, return the original for a refund and place a new order.

Faulty Or Incorrect Items

If your dress arrives damaged, faulty, or isn't what you ordered, contact us within the 30-day window with a photo and we'll make it right at no cost to you.

Cancellations

Orders can be cancelled within 24 hours of purchase, before dispatch. After that, the 30-day return policy applies.